Low memory and out of memory errors
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Low memory and out of memory errors
Computer needs to be rebooted
Often out of memory errors can be resolved by rebooting the computer. Before trying any of the steps below we suggest you first try
the computer.
Not enough memory installed in computer
Ensure that the computer meets the
of the program that you are trying to run. The system requirements for the program are found on one of the sides of the box the software was included in the product documentation.
MS-DOS users can find additional information on getting additional memory and conventional memory by following some of the suggestions found on our . Information on how to create a bootable diskette can be found on our .
Memory management software not installed
Many programs may require that memory management be installed or not installed. If you are running MS-DOS or Windows 3.x on the computer, ensure that the computer is loading himem.sys as well as emm386.exe unless otherwise recommended by the program documentation or program company. If these are both loading, consider temporarily remarking the emm386 line as it could be causing your issues. Additional information about loading himem.sys and emm386 can be found on our . If you are running MS-DOS or Windows 3.x on the computer, temporarily disable or uninstall it to determine if it's causing your issue. If you are running Windows 95 or Windows 98 users, emm386.exe, himem.sys, or any other memory management program should not be required as Windows is capable of managing the computer's memory. If you are using Windows 95 or above with a memory management program it is recommended that it be uninstalled or removed from the computer as it could be causing the issue. If this program is required to meet the system requirements it is recommended you upgrade your system memory.
Not enough disk storage
Make sure the computer hard drive has at least 100-500MB of free disk space if you are running any version of Windows. If little or no disk space is available that the computer swap file cannot expand in size as needed.
Software issue
If you continue to encounter out of memory issues with the program you are attempting to run, that the software program may have an issue. Verify that you have all available updates and patches for the program. If issue persists or if there is no available updates or patches for the program, contact the
for additional information and support.
Bad memory
Finally, if the above suggestions does not help resolve your out of memory issues this issue can also be caused by a computer that has failing or bad memory in the computer.
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Error Codes
10 - Supplies Memory
Error 10.XX.YY
Exact format is dependent on printer model
The printer is unable to read the
electronic information (elabel) on the print cartridge.
This helps track page count and life of consumable.
XX Description 00 memory error on the cartridge or 01 memory
device not found
10.00.00 Black print cartridge
10.00.01 Cyan print cartridge
10.00.02 Magenta print cartridge
10.00.03 Yellow print cartridge
Supplies used in newer printer models
contain a memory chip. The information contained on this
chip is dependent on the printer model and the supply.
The error 10 indicates a problem with the printer obtaining
the information from this chip. The chip may be missing
or defective or contain incorrect information. There
may be a problem with connection between the memory chip
and DC controller. Turn the printer off/on to attempt
to clear or reset the message. Remove and reinstall the
supply, replace the supply.
Replace the memory chip cable/connector
or the DC controller.
10.32.00 Unauthorized Supply
Alternates with
for help press &?& - A new non-HP supply
has been installed this message continues until
you press the check button or install an HP supply
11 - Paper Out
Paper tray empty or not seated correctly.
A buildup of toner on the edges of the tray which slide
into the printer can sometimes cause problems. Take a
sharp tool, like a razor blade and scrape the buildup
off these edges.
Sensor Arm Stuck or Broken - check for
free movement of the sensor arm. On the LJ4/4M/4+/4M+
the sensor flag can get knocked out of place when a paper
jam occurs and the tray is pulled out abruptly. Most
times this can simply be reinstalled. If it's broken,
you will need to replace the sensor flag.
Defective Tray Size Sensing or Configuration
- Most trays have tabs which depress a series of switches
when installed. Verify that the tabs aren't damaged and
that the tray switches located in the printer are not
damaged. You can depress these by hand and hear them
click. Occasionally the contact for the micro switch
will get bent and will have to be replaced. Also verify
the configuration through the menus on the printer.
Defective Paper Control Sensor
PCB - These do fail and will need to be replaced.
Error 12 Printer
Paper path door (IIP/IIIP) or top cover
open. On the IIP/IIIP this can be caused by a defective
toner cartridge, defective cooling fan, PS4 or PS5 sensors.
Also caused by the density adjusting PCA located behind
the density adjusting slide switch.& This board
takes the input from the two sensors and provides info
to the DC controller. If the board becomes defective,
you will receive an error 12.& Easily replaced after
removing the top cover and three wiring harness connectors.
If you want to attempt board level repair try the electrolytic
capacitor, C702, 10 uF 50 VDC.& On the 4P/5P printers,
the top cover is open or no toner cartridge is installed.
This error can also be caused by a defective interlock
switch assembly.
On the Laserjet 4/4+ an error 12
can indicate the top cover open or a broken tab on
the cover assembly. On rare occasions a defective paper
control assembly or actuator can cause this problem.
Verify the tab on the cover is not broken.
Error Message Forms: 13.XX.YZ - additonal
location info on display or 13.XX.YY - a jam exists in the
media path
Paper jams can be in the pickup from the tray, inside printer
at toner cartridge, inside at the fuser, in duplex assembly
if so equiped
XX = Jam Code - a jam exists in the paper path many models, location indicated by XX and YY
Y = Device Number
Z = Device Type
Possible Locations: Tray 1, Tray 2, Tray 3, Rear Door, Top Cover, Jam 13.13.00
indicates a jam in the duplexer assembly
13.13 - Jam inside duplexer
13.1C.00 - A jam exists in the fuser area
Check the paper, make sure it meets the
paper specifications for your printer. Tractor feed paper
with the edges ripped off doesn't seem to work very well.
Extremely heavy or thick paper is also a problem. Check
the HP paper specification guide for more info. Be careful
with labels, use only labels designed to take the heat
generated by the fuser assembly. Regular labels my 'ooze'
adhesive as they pass through the fuser assembly and
literally gum up the works! Also check for any partially
peeled labels, this can be a disaster if they come off
inside the printer.
Check the paper path for toner or paper
dust buildup. Look for bits of paper lodged in the path
particularly around the sensors.& 4L/4P printers
can have paper stuck in the pickup area which is accessed
by removing the screw over the oblique roller cover.
You may have a worn pickup roller. Check
the feed and separation rollers in the printer and in
the tray. Look for smooth or cracked worn surfaces. Sometimes
you can clean a pickup roller and get a little more life
miles out of them but when you start to get jams with
a smudge on the top middle of the page, it's time to
replace the roller. If your machine uses a paper separation
pad, a small rubber or cork material pad check for a
smooth surface without any friction. This pad needs to
provide friction to the feeding paper. If worn, replace.
Is the paper size correct? Is the software
set for the size you're using? Is the menu set for the
size you're using? Check these items.& If the software
tells the printer to expect a different size (legal,
A4, COM10) than the tray available, you will get an error.
This can happen when printing a FAX document formatted
for A4 size paper.
You could also have a defective or dirty
exit sensor. Replace or clean as needed.
Make sure the paper cassettes are installed
correctly and adjustments are set properly. A buildup
of toner on the edges of the tray which slides into the
printer can sometimes cause problems. Take a sharp tool,
like a razor blade and scrape the buildup off these edges.
Bad drive gears. Again on the LJII/III
we are starting to see more and more failures of the
gear drive assembly. A broken tooth on one gear is all
it takes. Replace this as an assembly.
Listen for the motor operation, make
sure it's operational. If not replace the motor or drive
circuit as required.
No EP Cartridge or No Toner Cartridge
No toner cartridge or cartridge not fully
seated - pull it out and install it again. On the IIP/IIIP
the connections for the high voltage are made on the
left side of the printer so you may want to favor that
side as you install the cartridge.
On the II and III Series printers, this
error message can be caused by a faulty paper control
PCA. This is the board mounted to the DC power supply
which is in the right front corner of the printer. Press
the spring contacts and listen for the micro switches.
You should hear a definite clicking.
On the II and III Series and the IIISi/4Si,
make sure at least one of the two drum sensitivity tabs
are present. These are small rectangular blocks of plastic
which contact the switches in the printer.
On the 4V/4MV check the toner cartridge
micro switch on the High Voltage PCB - SW501.
Also on the 4V/4MV check the door open
sensor (PS402) on the terminal board located under the
transfer roller.
Can also be caused by a defective
DC controller. Pretty rare though.
Toner cartridge is empty or toner in
cartridge is not distributed evenly. Gently shake the
toner cartridge both from side to side and from front
to back. This can generally get you 100 or so more pages.
Bad or dirty cartridge contacts. Look
for the conductive contacts on the cartridge and the
corresponding contacts in the printer and make sure they
are clean and free of contaminants.
Defective High Voltage power supply or
on the LJ II/III the DC controller to High Voltage power
supply can be defective. Check for opens on the cable.
IIISi/4Si check the door open sensor
flag, PS1. Also check the toner level sensor and the
toner cartridge itself for damage. It can also be caused
by a defective DC controller. You can verify this by
substituting a known good DC controller if possible.
MIO Not Ready
The printer is
not connected to a LAN when it's expecting to see
a LAN. Terminate the port on the printer with a BNC
T and two 50 ohm termination's.
The MIO card is defective or
maybe just not seated correctly. Remove the card
and reseat it, try swapping with a know good card
from another printer. Replace if necessary.
20 Memory Overflow / Insufficient Memory
A large print job has exceeded the
memory capacity of the printer. Verify that the SIMMS
or memory cards are seated. Add memory or simplify
the print job.
Add memory to printer or reduce complexity of print job
On the 5P turn the image adapt and
page protect to ON or AUTO. These can be set within
the Remote Control Panel. Press GO to resume printing.
On the 5L, set the Enhanced I/O
to AUTO (PCL mode) and resend the print job.
Press Select button to resume printing, some data
loss will occur, you will need to add memory or reduce
the complexity of the print job.
21 Print Overrun
The print job is
to complex. Simplify the job by removing font changes
On the 4/4M/4+ and 5: The print job
is to complex, enable page protect from the control
panel and from the software. You may need additional
4L Same thing with to much data or
the page is to complex. Simplify the print job. Turn
the image adapt and page protect to ON or AUTO either
from the control panel or from within HP Explorers
Remote Control Panel.
5P/5Si Same as above, Press GO
to resume printing.
Make page less complex and retry.
22 Error/ I/O Config Error/ Par I/O Error/MIO Error
22 EIO X BUFFER
OVERFLOW The EIO card in slot X has overflowed it's
buffer and data loss will occur
22 EIO X BUFFER OVERFLOW - The printer
parallel buffer has overflowed during a busy state.
I/O configuration for the computer or printer is
incorrect. Configure is properly.
Check I/O Cable, it could be the wrong
cable or damaged.
To much data sent to the I/O port -
clear data with GO or Continue, data may be lost
Is the computer on?!
How about the I/O port - damaged, seated
properly, pins not bent?
4+/5P/5 The computer and printer aren't
talking because of improper signal protocols. Could
be a bad cable or loose connection or just a poor quality
cable. Reseat the cable and use only high quality IEEE
1284 compliant cables.
5Si Are you using a non-HP MIO
23 I/O Not Ready
ALL PRINTERS The I/O card is
not accepting data. May not be connected - check
cabling - or it may be defective. Reseat the card
and if available, swap with a known working card.
Watch the termination's on the network cabling.
24 Job Memory Full
The print job is too complex
to be processed. Laser printers are page printers
and require the entire page to be processed before
beginning to print. Simplify the print job by removing
font changes and/or graphics. Add more memory.
30 PS Error 16
ALL PRINTERS An I/O time-out
or a prompt for user interaction like a manual feed
has been exceeded. Check the I/O connections and
make sure the proper media is being used.
30 PS Error 16
ALL PRINTERS This is an unexpected
PostScript firmware error. Reseat the PostScript
SIMM and/or replace it.
30 PS Error XX
ALL PRINTERS PCL file was sent
to the printer while in PostScript mode or the PostScript
file contains bad data, or you have experienced and
application error (crash). You need to check the
configuration of your printer and drivers, reset
the printer, try issuing an initialization command
from within the application. May need to reload your
PostScript print driver file.
Make sure computer and printer are
set to the same baud rates. Reset as needed.
Is the computer powered off!
Check the MIO card, remove, clean
contacts, reinstall. Replace if defective
An abnormal connection break
may have occurred during data transfer - Press Continue
or Go to clear this error message.
Momentary error,
press &Continue& or &GO& to
reset the printer
5L/6L Power Cycle the printer if error
continues reseat the DC controller to Formatter
5P/6P Occurs if printer picks up two
sheets of paper at once. Check pickup rollers and separation
pad clean as needed. Replace if problem persists
IIIP/IIP/IIP+ Paper feed problem -
check feed/pickup rollers for movement and wear. Replace
IIP S/N between
replace fuser assembly
X= 1,2,4,5 A temporary error occured
- Press &CONTINUE& to clear.
41.3 Error - Unexpected paper size - more than one sheet of paper picked
up. May be feed problem. The media that is loaded does not match the
settings of the paper tray. Can also indicate a mis feed or paper not
being picked up.
43 / ERROR 43 OPT INTERFACE
This indicates a communication problem
between the formatter PCA and an optional interface
installed (such as a network card). Remove and reseat
the optional interface card. If the problem continues,
remove the optional interface card and set the printer
for standard parallel interface by taking off-line
and holding down "Menu" key for 5-10 seconds. Scroll
through items until "I/O =" appears and use the +/-
key to display parallel and the enter key to select.
Then put the printer back online and send a test job
from the host computer via the parallel cable. If this
is successful, you have a problem with the optional
I/O card and should replace it or reset it.
A critical firmware error
has occurred that caused the processor on the formatter
to abort the operation. This type of error can be caused
by invalid print commands, corrupt data, or invalid
operations. In some instances, electrical noise in the
cable can corrupt data during transmission to the printer.
Other causes include poor quality
parallel cables, poor& connections, or specific software programs.
Remove all EIO devices and firmware DIMM if installed. Restart printer.
If error is gone replace each EIO device until error appears. Replace
device which triggers error. May also be formatter.
Firmware updates are available for some machines at http://hp.com and
clicking on the drivers and software tab.& Also try printing from
a different application. If that works go back to the first application
and try printing a different file to determine if the problem is file
related. You may need to reseat the memory DIMM's or replace the firmware
DIMM or formatter board.
51 (Loss of beam detect)
This is a beam detect error indicating
a problem with the laser scanner. Power cycle the printer.
On some printers you can press the select button to try
to continue. You can reseat the connectors to the scanner
assembly and
board.& Generally
you will need to replace the laser scanner and ocassionaly
the DC controller PCA
On IIISi/4Si Printers this is due
to the DC controller not receiving the proper information
upon startup.& Check the connectors on the DC controller
and power supply.& If you don't hear the motor immediately
and you don't have a paper jam, change the power supply.
6P/5P/5 Main motor problem, check gear
train for binding. Check connections to DC controller
- replace main motor
4L/4 Main motor problem, check gear
train for binding. Replace main motor
IIIP/IIP+/IIP Error 57-1 Incompatible
memory can be either top or bottom slot. Also check
motor cable connections. Replace main motor. Can also
be DC controller.
5Si/4+/4Si/IIISi (X=2, 3 or 4) Fan
motor faulty, check fan number X or duplexor fan and
replace as necessary
5 Main motor failure - replace main
4+ 57.1 Gears are siezed, motor is
bad or DC controller is bad
4Si/IIISi 57.1 Gears siezed, faulty
top cover switch, faulty AC interlock switch, J010
loose or faulty, bad main motor PCA
occurred with the Fan’s motor. X = Description
4 Printer Fan 7 Duplex Fan
1. Check the Fan’s connector and make sure the Fan is not blocked.
2. Replace the Fan.
LJ 50 A printer fan is
not funtioning. Power cycle the printer.
LJ 5100 A temporary
printing error occurred. x = description 1—printer
1. Check the fan connector and make sure that the fan is not blocked.
2. Replace the fan.
LJ A fan motor failure occurred.
All fans are enabled to low speed operation
at power on. Fans will go into high speed operation during the print
X Description
2 Fan 3 - Formatter Fan (intake)
3 Fan 2 - Laser/scanner (exhaust)
5 Fan 1 -Low-voltage power supply (exhaust)
6 Fan 4 - Face-down delivery (exhaust)
9 Fan 5 - Tray 1 fan
A temporary printing error occurred
in one of the printer fans. X represents the fan
motor number associated with the error. For example,
1 = fan motor 1. Power the printer off/on to clear
error. Replace appropriate fan as needed.
4/4L/4P/4V/5/5P Check the fan cable
- reseat cable or replace fan
4V/4MV Defective DC controller board
IIISi/4Si Error
58.1 & 58.2 Improperly
seated paper cassette
4Si/IIISi 58.1/58.2 Paper cassette
is impoperly inserted
5Si 58.X Tray/Lifter Malfunction if
X=1: Tray 2 lifter, X=2: Tray 3 lifter, X=3: Tray 1
lifter, X=4: Tray 4 lifter Press SELECT to continue
A printer power source problem
Laserjet 00/00/00/00
Series- To resolve problems with the power supply:
1 Remove the printer from any UPS supplies, additional power supplies,
or power strips. Plug the printer into a wall outlet and see if this
resolves the problem.
2 If the printer is already plugged into a wall outlet, try another
power source in the building that is independent of the one currently
being used.
The line voltage and current source at the printer location might need
to be inspected to ensure that they meet the electrical specifications
for the printer.
59 Add Memory
4Si/IIISi Not enough memory for PostScript
option. Verify SIMM's are seated properly, replace
any defective
5Si 59.X Main motor malfunciton X=1:
Main motor startup failure, X=2: Main motor rotation
Series Main motor failure,
check wiring harness Replace main motor, replace DC
controller PCA
59.A or 59.4 EP Motor Failure
- Replace print cartridge motor (LJ 4300 ONLY)
60.2 Tray2 Lifter Motor Not Functioning
Power cycle the printer (OFF/ON)
Verify that the tray 2 lifter wire-harness is full seated
in its connector on the dc controller PCA
Replace Tray 2 lifter drive assembly
Replace DC controller PCA
62.0 Service, 62.1-4 Service, 62.5 Service,
62.6 Service All Printers
1. Improperly seated SIMMs or font
cartridge - remove, check/clean contacts re-install
and try again. Try with SIMMs or font cartridge removed
to be sure error clears.
2. Defective Internal Memory
- Replace Formatter PCA, check all cables first!
67 Defective formatter PCA
On the 4Si this could be a temporary
error which can be corrected by cycling the power
4V/4MV - This can also be a temporary
error or a defective paper guide plate assembly. A
switch on this assembly may not be activated properly.
You can remedy this by replacing the paper guide plate
assembly, RG5-. Caution needs to be used when
installing the new assembly - be careful of the sensor
flag spring!
5Si - Can be caused by field
replaceable units (FRU's) not installed correctly.
Check and reinstall.
Software/drivers, Memory PCA's, Font-Macro-Personality
Cartridges, option I/O Cards. Defective toner cartridge
in the Laserjet 4 Plus only. Remove any accessories
(font cartridges, memory PCA's, SIMMs, etc.) plugged
into the formatter card and try again. If the problem
persists and is application specific, verify proper
setup with application vendor.
Defective Formatter
PCA - Replace with known operational board and try
Firmware Update -
The configuration page lists the firmware version
of the product. Depending on the model, a firmware DIMM may
need replacing or a flash update. On flash-memory-based
products, you can update the firmware code by
downloading the latest flash executable file
for the product and running the program according
to the readme instructions posted with the update
file. If the firmware should become corrupted
or fail (usually because of an interruption when
attempting to update the firmware), the product
will no longer function. In this case, a firmware
recovery DIMM is available.
Reseat DIMM, then Formatter - Replace or flash DIMM
then formatter
80 80X.YYYY
ALL Printers
The EIO card in slot X has encountered a critical error -power cycle,
reseat card then
replace card if needed. Can also be formatter PCA.
Improper MIO connection - look at pins on formatter MIO connection
reseat card.
Defective MIO Card - Replace card
Defective Formatter Card - Replace card
All Printers (except 5L/6L)
The PostScript ROM's have bent or broken pins inspect the pins and
reseat if necessary
Check to see that the ROM SIMM's are in the proper location and oriented
This can also be a temporay error, try power cycling the printer
The PostScript ROM's/SIMM are defective
EIO ERROR The EIO accessory card
has encountered a critical error.
X represents the error location and can equal one of the following:
1 = Slot number 1
2 = Slot number 2
3 = Slot number 3
6 = Card in slot number 1
7 = Card in slot number 2
8 = Card in slot number 3
YYYY represents the error code.
1 Turn the printer power off, and then turn the
printer power on.
2 Turn the printer power off, reseat the EIO accessory in slot [X],
and then turn the
printer power on.
3 Turn the printer power off, remove the EIO accessory from slot [X],
install it in a
different EIO slot, and then turn the printer power on.
4 Replace the EIO accessory in slot [X].
Copyright &
All Laser Service