回答客户的17个问题
1. Is your company a
manufacture or trade company?
2. How about the procedure for order?
3. Could you send me printed catalogue?
4. How can I get prices?
5. What's your minimum order quantity?
6. What are FCL and LCL?
7. Could I mix the container with several different models?
8. Can I order some samples before placing full container order and
how do you ship them?
9. Is our products easily damaged during transportation?
10. How can I pay for my order?
11. Can I pay by L/C?
12. How long does it take to deliver my goods?
13. How to arrange shipping insurance?
14. How will I know when my goods will arrive?
15. What are the documents you provide for clearing through
16. How do I handle customs?
17. Will the goods be delivered to my warehouse after
1. Is your company a manufacture or trade company?We
are manufacture, welcome to visit our factory.
"We are manufactory,mainly
produce these products some years and set up an export trade
company..."
2. How about the procedure for order?Generally
speaking, the procedure is usually as follows:-
Send us enquiry by either email or fax, and we will make you
detailed offer.
After everything is confirmed, We will send you a Pro forma invoice
in which our bank information is included.
We will arrange production and effect shipment after receipt of 30%
and we will fax you Bill of lading after shipment,
You're kindly requested to pay the balance as soon as receipt of
the fax of Bill of lading,
Full set of original shipping documents will be sent to you by
courier after we receive final payment,
Then you can take delivery based on these documents at your
3. Could you send me printed catalogue?I am sorry, but
we don't have printed catalogue,
because our main distribution channel is via Internet, only few
customers need printed catalogue,
Also, we always develop new products very quickly, it's unworkable
to update printed catalogue again and again
Please browse
to find the products
information.
It's better for you to bookmark our website and visit it regularly
to keep yourself informed of new products.
4. How can I get prices?Send us your enquiry by either
email or fax, we will make you offer soon.
Also, Let me know the destination port so that we can advise you
shipping cost accordingly.
5. What's your minimum order quantity?Normally,
minimum order quantity is one 20 feet container.
And three kinds of standard container are used widely:
Containers
6. What are FCL and
LCL?FCL means "Full Container Loading".
LCL means "Less Container Loading".
7. Could I mix the container with several different
models?Mixed container is acceptable, subject to our
final confirmation,
Let me know model# and quantity per model first,
I will confirm back to you if it's acceptable.
8. Can I order some samples before placing full container order
and how do you ship them?Small sample order is
acceptable, subject to our final confirmation.
Also, you're kindly requested to pay extra handling cost per small
9. Is our products easily damaged during
transportation?We strongly suggest you order full
container, we can make sure that the cargoes be send to you in good
condition in the case of FCL, because our forwarder will arrange a
container especially for you.
10. How can I pay for my order?Payment term for full
container order:
30% deposit by T/T in advance, the balance by T/T against the fax
of Bill of Lading.
Payment term for samples order to be shipped by courier: 100% by
T/T in advance.
"T/T" means telegraphic transfer, the same as a bank wire
11. Can I pay by L/C?Our payment term is usually T/T
in the case order is not so big.
L/C is rather too complicated to carry out and it's time
Both of us would be heavily charged by bank too.
If you insist on L/C, we agree.
but your order amount should be more than US$20000.
12. How long does it take to deliver my
goods?Normally, we will effect shipment within 20 days
after receipt of 30% deposit.
Transit time depends on your destination port.
13. How to arrange shipping insurance?We can arrange
shipping insurance for you.
14. How will I know when my goods will arrive?You will
be informed of the departure time and ETA (Estimated Time of
Arrival) upon we send goods out. You can also trace the container
or parcel on Internet.
15. What are the documents you provide for clear through
customs?Normally, full original shipping documents based
on FOB or CFR includes Bill of lading, GSP Form A (CO), Invoice and
Packing list,
and extra insurance policy will be provided based on CIF.
Packing declaration and other special documents are also available
on demand.
16. How do I handle customs?Customs can be handled for
you by the local clearing agent for some nominal fees which you
have to fix up or else you can do the customs clearing yourself
with ease by filling in the suitable forms and paying the necessary
inspection charges.
For details, please inquire with your local customs office or local
import broker.
17. Will the goods be delivered to my warehouse after
shipping?In the case of sea shipping, we can only deliver
the goods to your destination seaport or other transportation
terminal place, not door to door,
It's you who should arrange the inland transit from terminal place
to your warehouse.
In the case of small samples delivered by courier, the samples will
be given to your hand.
delivery lead time
Shipping time will depend on :
&&&-The order
&&&-Availability
&&&-Working days
available for shipment
&&&-Distances
between your country to India
SHIPPING DOCUMENTS
Bill of Lading
The Bill of Lading is the most important document without it the
container cannot be claimed. It contains important data such as
container' bill of lading'
It is mandatory and the cost is included in the Shipping
Packing List
The Packing List contains the complete list of all the pieces
loaded inside the container, the total number of pieces and the
total number of cartons (or cases) plus the volume measures (in
cubic meters). The totals must coincide with the ones printed on
the Bill of Lading and the Invoice. It is mandatory and the cost is
included in the Shipping expenses.
The Invoice contains the prices of each single piece and the total
value of the container's goods. Import taxes, VAT, etc. are
calculated according to such figures. It is mandatory and the cost
is included in the Shipping expenses.
Fumigation
The Fumigation/Disinfection Certificate certify that the goods
contained inside the container have been fumigated/ disinfected
against insects, fungi or any other kind of parasite that could be
carried within the wooden material. In some countries is not
costs are different depending on the quantity of goods
to be disinfected and are not included in the Shipping
I cost depends on the kind of insurance
requested and is calculated according to the goods' total value as
printed on the Invoice.
More than half the area of our setup is under packaging.
Proper packaging for these export-oriented products is important to
avoid any damage.
¤ Each individual piece is packed in a poly bag
¤ Each packed piece is then put into an inner box of 5 ply
¤ The whole set is packed in a large carton of 7 ply
The best quality corrugated sheets are used in the packaging.
Though the company does not have its own corrugation plant, the
best available corrugated sheets in India called ‘Khatima‘ are used
for packing the product.
The whole process and material used for packaging provides
durability to the product while being stored and transported.
SHIPPING COST & INFORMATION
Cost of shipping depends on the shipping destination and volume or
quantity of the shipment, All of our shipping quotes include
documentation fees, local handling & trucking fees,
packing & stuffing fees, port loading fees and all
other local charges levied in the packing and delivery of your
container to the port. D.D.C. fees (Document &
Destination Charge) levied by the port of destination are not
included. Some International ports charge a D.D.C. fee upon the
arrival and handling of your shipment in your local port. Please do
check with your customs department for more information on D.D.C.
charges. When you contact us we will give you a definitive quote
for your destination.
For wholesale, we have some special prices for the following
orders, please make sure you don't miss it !! (shipping cost
methods of shipment
We normally use sea cargo, if you want
us to send your order by air cargo or by courier we will do,
choices are always yours. You will receive invoice for total cost
(include shipping cost) after we receive your order by e-mail.
methods of shipment
We normally use sea cargo, if you want
us to send your order by air cargo or by courier we will do,
choices are always yours. You will receive invoice for total cost
(include shipping cost) after we receive your order by e-mail.
Ordering Steps
B feel free to choose the
product that you interested in.
Send your inquiry by email with item
We responds to Inquiries during regular
business hours, although we also attempt to answer Inquiries in the
evenings and weekends whenever Possible! Inquiries are normally
answered within 4-8 hours on week days and 8-10 on weekends.
Once you ready to place your order, we
need 50% deposit of your total order in order to prepare and
process your order, and the rest (50%) when the order is ready to
be shipped.
Payment could be paid in USD via Bank
Transfer to our account. Send us the copy of your transfer note by
e-mail (scanning image of your transfer note), we only accept
order after you sent the transfer note.
We will give you re
and ensure delivery times are met. Arrange freight
forwarding and oversee packing and loading of cargo.
We will inform you when your order is finished
and ready to be shipped. Then we need you to complete the final
payment. We normally use sea cargo, if you want us to send your
order by air cargo we will do, choices are always yours.
We send you the copy of shipping bill. We'll
keep in touch until the order arrives safely.
When it set out, the transport provider will
issue the bill of lading . There are shipper, consignee, notify
party, date, description and quantity of merchandise etc. on the
bill. We will fax the bill to you to inform that your goods are on
You should T/T the balance 70% to our export agency, and then we
send the original bill of lading and other documents by DHL express
to you after receipt of the balance payment.
The order procedure:
1. PLAN . : wholesale pocket bikes' dimension vary. You can visit
our website and
check the "container load capacity" of each model. Thus you will
know how many units
can be loaded into 20ft, 40ft and 40ft HQ container. Then you can
plan your order
and fill the order form (You can mix models/colours in your order).
At last, we will
check your order form and suggest you to adjust little if
necessary.
2. DEPOSIT .
When you confirm the content of order, we shall send you " Contract
", issued by our
wholesale sales team. You should pay 30% deposit to us by T/T (
Telegraph Transfer
). We will start production after receipt of deposit.
3. PRODUCTION.
The wholesale pocket bikes / wholesale ATV / wholesale massage
chairs | wholesale
mini choppers will be finished within 14-21 days. Then we load them
into container
and send them to dock to load onto cargo ship. The ship will set
out within 3 days.
4. BILL OF LADING - your proof of delivery.
When it set out, the transport provider will issue the bill of
lading . There are
shipper, consignee, notify party, date, description and quantity of
merchandise etc.
on the bill. We will fax the bill to you to inform that your goods
are on sea way.
You should T/T the balance 70% to our export agency, and then we
send the original
bill of lading and other documents by DHL express to you after
receipt of the
balance payment.
5. PICK UP.
When the goods arrive (at your local port), the transport provider
will inform you
to pick up them against the original bill of lading.
6. We shall send 2% free spare parts for a full contaner loads, and
we carry 90 days
warranty to main parts for free exchange.
7. Normally, we ship the products via CHINA SHIPPING or COSCO
(China Ocean
Shipping(Group) Company), the two biggest international ocean
shipping companies in
CHINA. You can track the ship and your container online anytime
against the number
of bill of lading. You also can appoint the other big international
company, such as Maersk Sealand, P&O Nedlloyd,
OOCL, etc... to instead of COSCO and
CHINA SHIPPING.
8.UK import duty rate for this kind of merchandise is 8%. But we
will issue a GSP
certificate to you, and you should reduce the duty from 8% to 4.5%
against our GSP
certificate. Please call your local customs to confirm.The
international HS code of
these merchandise is , or
Make payment of 70% of the total costs that
appears on the invoice by wire transfer ... we will send you a copy
of original Bill of Lading (B/L) by FAX.
We also send you the Bill of Lading Documents via DHL Express
Airmail to the
You will send payment by wire transfer (TT) to our Japanese Bank.
... and them we will send you original bill of lading and other
documents by courier (DHL, ...
Once you make a booking with
We will send the copy of Bill of Lading to you when work
resumes tomorrow so that you will know what we are talking
Once again, we are sorry for the delays.
We will fax or email you a
copy of Bill of Lading.
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